Meet the Customer Service Team
Tim Cialone
Business Development Mgr.
1 Year of Dedicated Service
Katie Glynn
Senior Accountant
1 Year of Dedicated Service
As the senior accountant at Mercury Wire, I am the primary contact for all of your accounting needs. I work with other members of the Mercury Wire team to ensure that accurate invoices are sent to customers promptly. When payments come in, I verify that they are applied accurately based on the remittance details. I also address any overdue balances or discrepancies, and work to resolve them as quickly as possible. My primary goal is to align Mercury Wire’s financial practices with our customers’ needs and collaborate towards our mutual success!
Read More Read LessAndrelis Ramirez
Product Manager, Assembly20 Years of Dedicated Service
My role at Mercury is to support teams that engage customers from the design of their assembly products, manufacturing, delivery and other services.
Jesus Mendoza
Wire and Cable Product Mgr.
9 Years of Dedicated Service
Primary functions involve development and design of products based on customer application and specific needs. General involvement involves collaborating with customers to see products from inception to production and usage. Typical daily activities involve problem solving abilities on the design stage and also the manufacturing floor. Collaborating with multiple cross-functional teams to serve the customer is a daily activity.
Read More Read LessMelissa Yard
Opportunity Champion
28 Years of Dedicated Service
As an Opportunity Champion, I serve as the primary point of contact for customers seeking tailored cable solutions. I engage with customers to understand their specific needs and design requirements, ensuring a thorough understanding of their application. I then collaborate closely with our engineering team to determine the best cable options. Once an order is placed, I monitor its progress and provide updates to the customer as needed, ensuring a smooth and transparent experience from start to finish.
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